Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days) for most locations. Delivery times may vary depending on your location and product availability.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times typically range from 7-14 business days, depending on the destination.
Can I modify or cancel my order after placement?
Order modifications or cancellations must be requested within 1 hour of placement. Please contact us immediately at [email protected] with your order number.
Products & Inventory
What types of office and craft supplies do you carry?
We specialize in hole punches, cutting tools, laminating supplies, binding & stapling equipment, paper & stationery, art & craft supplies, office accessories, and packaging materials.
How do I know if an item is in stock?
All products display real-time inventory status. Items marked "In Stock" are available for immediate shipping, while "Low Stock" indicates limited availability.
Do you offer product recommendations for specific projects?
Yes! Our team can help you select the right tools and materials for your specific office or craft projects. Contact us at [email protected] with your requirements.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Some specialty items may have different return conditions, which are noted in product descriptions.
How long do refunds take to process?
Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
What if I receive a damaged or incorrect item?
Please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We'll arrange for a replacement or refund.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all payment transactions. We do not store your complete payment details on our servers.
Do you offer bulk pricing for large orders?
Yes, we provide quantity discounts for bulk purchases. Please contact our support team at [email protected] with your requirements for custom pricing.
Technical Support & Contact
How can I get help with product usage or technical issues?
Our product experts are available to assist with any questions about our hole punches, cutting tools, laminators, or other equipment. Email us at [email protected] for technical support.
What is your response time for customer inquiries?
We typically respond to all customer inquiries within 24 hours during business days. For urgent matters, please include "URGENT" in your email subject line.
Do you provide product manuals or usage guides?
Yes, product manuals and usage guides are available for download on individual product pages. If you need additional assistance, please contact our support team.
Can't find the answer you're looking for? Our customer support team is here to help. Email us at [email protected] and we'll respond promptly.