Refund policy

At ParchmentPivot, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help with a straightforward refund process.

Refund Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be in original condition: unused, unopened, and with all packaging intact
  • Proof of purchase or order number is required
  • The following items are non-refundable:
    • Customized or personalized products
    • Opened laminating supplies and consumables
    • Digital downloads
    • Clearance items

Return Process

  1. Contact our support team at [email protected] to initiate your return
  2. Include your order number and reason for return
  3. Pack items securely in original packaging
  4. Ship to the address provided in your return authorization email
  5. We recommend using a trackable shipping service

Refund Processing

  • Refunds are processed within 5-7 business days after we receive your return
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation once your refund has been processed

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. Include photos of the damaged item and packaging. We will arrange for a replacement or full refund at no additional cost to you.

Need Assistance?

For any questions regarding our refund policy or return process, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.

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